Returns & Refunds

We’re a small winery, and every bottle that leaves Dogrock matters to us. We pack our wines carefully and want them to arrive at your door in exactly the same condition they left ours.

If something has gone wrong along the way, let us know. We’ll do our best to sort it out quickly and fairly.

Something not quite right?

If your wine arrives damaged, incorrect or you think there may be a fault with a bottle, please email us at hello@dogrock.com.au with:

• Your name and order number
• A quick description of what’s happened
• A few clear photos of the affected bottle(s) and, if there's been damage in transit, the packaging too

Please hang onto the wine, bottle, closure and packaging until we’ve had a chance to take a look!

We know some wine faults only reveal themselves once the cork is pulled or the bottle is opened, so an opened bottle doesn’t automatically mean we can’t help. If something genuinely doesn’t seem right, get in touch and tell us about it.

Please don't send it back just yet

Wine bottles are heavy, fragile and not particularly fond of a return trip through the post.

So before packing anything up, please contact us first.

In many cases, photos and a description will give us everything we need to sort things out without asking you to send the wine back to us.

If we do need a bottle returned, we’ll let you know how to safely get it back to Dogrock. Where the wine is confirmed to be faulty, damaged or otherwise covered by your rights under Australian Consumer Law, we'll cover any reasonable return costs we're required to cover.

How we'll make it right

Once we understand what’s happened, we’ll find the most appropriate way to put things right.

Depending on the circumstances, that might be sending you a replacement bottle, providing a Dogrock store credit, or arranging a refund where appropriate or required by Australian Consumer Law.

We’re a small team, so you'll be dealing with real people rather than a returns department. Our aim is simply to reach a fair outcome and hopefully get a good bottle of Dogrock back in your glass.

Changed your mind?

We completely understand that plans change. Unfortunately, because wine is a consumable product, we don't accept returns or provide refunds simply for change of mind or because a wine isn't to your personal taste.

That doesn't affect your rights if the wine is faulty, damaged, incorrectly supplied or otherwise doesn't meet the consumer guarantees under Australian Consumer Law.

The important legal bit

Our wines come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or change any rights or remedies you're entitled to under Australian Consumer Law. If there's ever an inconsistency between this policy and those rights, your statutory rights apply.

Just get in touch

If something isn't right, we'd much rather hear about it and have the chance to fix it.

Email hello@dogrock.com.au with your order details, a quick explanation and a few photos where relevant, and we'll take it from there.

Thanks heaps!
The Dogrock team.